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Cancellation Policy

We start to process your order upon receipt at The Furniture Co.
Therefore, we are unable to guarantee changes or cancellation of your order once it has been placed.

Shipping Terms

Your furniture purchase will ship UPS, FedEx, or LTL.

*UPS or FedEx will leave the item(s) at the residence without a signature.
*LTL Residential Truck Delivery – if applicable – A preferred carrier will call resident and set a window for delivery (ex. 1:00 to 3:00 PM). At carrier’s convenience, delivery may be made via semi tractor-trailer or straight/box truck. Resident must be available at time of delivery to sign for receipt of goods and unload product. The driver will bring the product to the back of their trailer/box truck (tailgate delivery). The resident is responsible to unload and have extra help to unload, if necessary.

Failure to arrange for unloading may result in a “non-delivery” and a reduced shipping refund can be expected if the product is returned by the transportation company.